Terms of service

TERMS OF SERVICE

TB. RAHMAT JAYA

Last updated: August 19, 2026

Welcome to the TB. RAHMAT JAYA online store. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service.

1. General Terms

TB. RAHMAT JAYA operates an online store that sells building materials, construction supplies, hardware, and related products.

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable Indonesian law.

We reserve the right to update, modify, or discontinue any part of our website or services at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, measurements, colors, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear different depending on your device or screen.
  • Packaging, brands, product designs, or specifications may change from the manufacturer.
  • Measurements, weights, quantities, and other specifications may have reasonable variations where applicable.
  • Product availability is subject to stock levels.

If there is an error in product information or pricing, we reserve the right to correct the error and, where appropriate, cancel an affected order and refund any payment received.

3. Prices

All product prices are displayed in Indonesian Rupiah (IDR), unless otherwise stated.

Prices may change at any time without prior notice. The price applicable to an order is generally the price displayed at the time the order is successfully placed, subject to correction of obvious pricing errors.

Additional costs, including shipping, delivery, handling, or other applicable charges, will be displayed where applicable before the order is completed.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered finally accepted until TB. RAHMAT JAYA confirms the order.

We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product unavailability;
  • Incorrect product or pricing information;
  • Suspected fraudulent or unauthorized transactions;
  • Incorrect customer information;
  • Delivery limitations; or
  • Other legitimate business or operational reasons.

If we cancel an order after payment has been received, we will provide an appropriate refund according to the applicable payment method and circumstances.

5. Payment

Customers must complete payment using the payment methods made available through our Shopify store or other payment channels authorized by TB. RAHMAT JAYA.

Orders may not be processed or shipped until payment has been successfully verified.

Customers are responsible for providing accurate payment and billing information.

6. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe provided at checkout or communicated by TB. RAHMAT JAYA.

Delivery times may be affected by:

  • Product availability;
  • Courier or logistics services;
  • Weather or natural events;
  • Traffic and road conditions;
  • Holidays;
  • Remote delivery locations;
  • Large, heavy, or oversized building materials; or
  • Other circumstances outside our reasonable control.

For large, heavy, fragile, or construction-related materials, special delivery arrangements or additional delivery charges may apply.

Customers are responsible for ensuring that the delivery address is accurate and that the delivery location can safely receive the ordered materials.

7. Inspection Upon Delivery

Customers should inspect products as soon as reasonably possible after delivery.

If products arrive damaged, incomplete, incorrect, or materially different from the order, customers should contact TB. RAHMAT JAYA promptly and provide:

  • Order number;
  • Description of the issue;
  • Photographs or videos of the products and packaging; and
  • Other information reasonably requested by us.

Claims may be subject to verification and applicable return or refund policies.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our applicable Return and Refund Policy.

Certain products may not be eligible for return because of their nature, including products that have been specially ordered, cut, mixed, customized, used, damaged after delivery, or otherwise made unsuitable for resale, except where required by applicable law.

Customers should contact TB. RAHMAT JAYA before sending any product back.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate personal, billing, and delivery information;
  • Use the website only for lawful purposes;
  • Not misuse, disrupt, or interfere with the website;
  • Not attempt unauthorized access to our systems;
  • Not use the website for fraudulent activities; and
  • Follow applicable laws and regulations when purchasing or using our products.

10. Website Content and Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, product descriptions, designs, and other materials, belongs to or is lawfully used by TB. RAHMAT JAYA or its respective rights holders.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

11. Third-Party Services

Our store may use third-party services, including payment processors, delivery providers, technology providers, and other service providers.

Use of these services may also be subject to the terms and policies of the relevant third parties.

TB. RAHMAT JAYA is not responsible for circumstances outside our reasonable control arising from third-party services.

12. Limitation of Liability

To the extent permitted by applicable law, TB. RAHMAT JAYA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Indonesian law.

13. Force Majeure

TB. RAHMAT JAYA will not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, earthquakes, fires, epidemics, government actions, strikes, transportation disruptions, supplier disruptions, power outages, or other extraordinary events.

14. Privacy

Personal information provided through our store is handled in accordance with our Privacy Policy.

By using our store, you acknowledge that certain information may need to be collected and processed to fulfill orders, process payments, arrange delivery, provide customer service, and operate our business.

15. Changes to These Terms

TB. RAHMAT JAYA may update these Terms of Service from time to time.

The updated version will be posted on our website with the applicable "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

16. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any dispute arising from these Terms or transactions with TB. RAHMAT JAYA will be resolved in accordance with applicable Indonesian laws and regulations.

17. Contact Information

For questions regarding these Terms of Service, orders, products, or customer service, please contact:

TB. RAHMAT JAYA
Email: Sentosamuliah@gmail.com
Phone/WhatsApp: (+62)8992009272
Address: Jl.Perintis kemerdekaan 345 kawalu , Tasikmalaya,West Java , 46182

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.